1. Cancel anytime

You can cancel your Selora subscription at any time from Profile → Subscription in the console, or by contacting support. There is no lock-in commitment and no cancellation fee.

2. Effect on active windows

Cancelling does not immediately halt in-flight traffic. Your 4-hour and weekly rolling windows continue to reset until the end of the current billing period, so your running agents can finish their work. At the end of the period, the plan lapses, rate limits revert to the free tier, and any remaining included credits expire.

3. Unused prepaid credits

Prepaid wallet credits are separate from your subscription. On cancellation, unused prepaid credits remain on the wallet for 30 days (refundable per the Refunds policy) and are then forfeited. Consumed credits are non-refundable.

4. Data after cancellation

Your API keys are revoked immediately on cancellation. Your account, prompts, and completions are retained for a short grace period to allow reactivation, then deleted per our Privacy Policy. Aggregated, de-identified usage statistics may be retained.

5. Reactivation

You can reactivate a cancelled account within the grace period by signing in and resuming a subscription. After the grace period, a new account is required.

6. Upgrades & downgrades

Plan changes are not cancellations. Upgrades take effect immediately; downgrades take effect at the next billing cycle. See our Terms for plan-change detail.